Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

* Mac OS X Help Desk Software Solution
* Web-based Client UI - Zero Footprint
* Customer Service Web Portal
* Incident & Problem Management
* Email-to-Ticket Conversion
* LDAP / Active Directory Synchronization
* Knowledge-base Management
* Two-Way E-Mail Correspondence
* Service Level Agreement (SLA) Alerts
* Reporting Included

Free Help Desk Software Integration:

* LDAP (Lightweight Directory)
* Microsoft Active Directory
* Email-to-Ticket Conversion
* SMTP, IMAP, POP3

Web Help Desk Software - Free Edition:

* No Expiration Date
* Software Completely Free From Ads
* Unrestricted Lite Edition Functionality
* Free Software Upgrades for One Year
* One Support Staff Admin Login
* All of the features, none of the hassles.

WHAT'S NEW
Version 10.0.14:

* Fixed: Issue with WebObjects Monitor that could prevent instances from stopping.
* Fixed: Bug that could cause ticket update e-mails to use the default ticket subject instead of status-specific subjects.
* Fixed: Bug that could cause OutOfMemory errors when performing asset reservation searches with no search parameters.
* Fixed: Bug preventing custom field values from appearing in asset list in ticket details.
* Fixed: Custom field string values that contain unicode characters are now cropped as needed in order to avoid errors when saving to the database.
* Fixed: SQL exception thrown when syncing Absolute Manage (LANrev) asset discovery connections that include an attribute mapping to the OS
* Version field. OS Version now reformats Mac OS X version numbers into decimal format from the binary representation stored in the database.

REQUIREMENTS
Mac OS X Server 10.4 or later.

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